Refund and Returns Policy

At Support Center NK, we are committed to providing high-quality emotional support services delivered entirely in a digital format. All our programs — including daily messaging support, emotional check-ins, crisis text intervention, lifestyle guidance, weekly reflections, and personalized growth pathways — are delivered through online communication channels and begin immediately upon activation. Because of the nature of digital, time-based, personalized emotional services, traditional “returns” do not apply; however, transparency, fairness, and respect for our clients are core values of our work. This Refund and Returns Policy outlines how we handle refund requests and under what circumstances they may be considered.

We want all clients to feel safe, informed, and confident when choosing our services. To make our terms completely clear, please review the following important points:

• Refunds cannot be provided for digital services that have already started, including any interaction where messaging support, emotional feedback, crisis assistance, or personalized guidance has been delivered, regardless of the number of messages exchanged. Our services are time-based and allocated personally to each client, which reserves both professional time and availability.
• A refund may be granted if the purchased service has not been activated, meaning the client did not initiate contact, no support was provided, and the service period has not begun. In these cases, the refund request must clearly indicate that no part of the service was used.
• If the client experiences a technical issue that makes accessing the service impossible, and if the issue persists despite our attempts to resolve it within a reasonable timeframe, a partial or full refund may be considered depending on the situation.
• Refund requests must be submitted within 7 days of the purchase date, accompanied by a brief explanation of the situation. Requests beyond this period cannot be reviewed due to digital service timelines and internal processing limitations.
• Refunds are not issued due to changes in personal circumstances, schedule changes, loss of interest, reduced communication, or decisions to discontinue the service early. The availability of support remains active throughout the purchased period, regardless of how frequently the client chooses to engage.
• All approved refunds are returned to the original payment method used during purchase. Processing time may vary depending on banking or payment system regulations, but we always aim to handle approved refunds promptly and transparently.

By purchasing any of our services, you acknowledge and agree that you are accessing a personalized emotional support system designed specifically for your well-being. Our specialists reserve time, emotional capacity, and communication availability to ensure the quality and consistency of support throughout your service period. Because of this dedicated commitment, we cannot offer refunds for services that have already begun or been partially used.

Support Center NK operates with a client-first approach, maintaining open communication, ethical standards, and respect for every individual’s emotional journey. If you have questions about refund eligibility, potential exceptions, or need help understanding how our policies apply to your specific situation, please contact us directly. We are always ready to provide clarity, assistance, and compassionate guidance.